Refund Policy

Gootopia Return Policy

At Gootopia, we pour our hearts into providing Slime. We understand, however, that
online shopping can come with uncertainties. Here is our return policy designed
to ensure your utmost satisfaction:

Damaged or Incorrect Items:

If your order arrives damaged or is not as per the specifications you
provided, please contact us within 7 days of delivery. We will promptly address
the issue by offering a replacement or a repair. To expedite the process, we
request you to provide:

A clear photo of the item showing the issue

Your order number

A description of the defect

Upon review, if we determine that the item is indeed faulty or incorrect due
to our oversight, we will issue a replacement or repair the item at no
additional cost to you.



Non-Customized Items:

For items that are not personalised, you may return them within 14 days of
receipt for a refund or exchange. The items must be returned in their original
condition, including all packaging and accessories. Customers are responsible
for return shipping costs unless the item is defective or an error has occurred
on our part.

Refunds:

Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. If approved, your refund
will be processed, and a credit will automatically be applied to your original
method of payment, within a certain amount of days.


Late or Missing Refunds:

If you haven’t received a refund yet, please check your bank account again
and contact your credit card company; it may take some time before your refund
is officially posted. If you’ve done this and still have not received your
refund, please contact us at hello@gootopia.co.uk.

Exchanges:

We only replace items if they are defective or damaged that are not
personalised. If you need to exchange it for the same item, send us an email at
[email support] and we will provide you with further instructions.


Shipping:

To return your product, you should mail your product to our provided return
address. You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.

For more information or assistance with a return, please contact our
customer service team. We are dedicated to ensuring that you are delighted with
your Gootopia experience.